Jeanne Varney is a senior lecturer at the Cornell Nolan School of Hotel Administration. She resides in the Property Development and Management Department, where she is responsible for the curriculum in Hospitality Facilities Management, Hospitality Asset Management, Sustainable Development, and Introduction to Sustainable Hospitality Principles. In Hospitality Facilities Management, Ms. Varney combines the technical facilities curriculum with a practical management perspective. In Hospitality Asset Management, she examines the broad range of issues faced by hotel ownership groups requiring asset management oversight and analyses, as well as how to influence results that meet ownership objectives. In Sustainable Development, she leads students through the principles, methodology, and strategic application of green hotel development and practices in an engaged learning environment. In Introduction to Sustainable Hospitality Principles, Ms. Varney guides students through the implementation of tactical green principles, policies, and practices.

Outside Cornell, Ms. Varney is a principal with Olive Hospitality Consulting, where she provides practical sustainability solutions to businesses looking to improve the “triple bottom line” for their organizations. She has more than 20 years of real estate, operations, and sustainable hospitality experience. Prior to establishing Olive Hospitality Consulting, Ms. Varney was vice president of asset management at Host Hotels and Resorts, administering the full range of ownership responsibilities, including operational and capital expenditure budgeting, ongoing operational reviews, and long-term strategic planning for the properties. She previously held positions with Marriott International Corporate Headquarters and Horwath Landauer Hospitality Consulting, as well as positions with the Ritz-Carlton Hotel Company and Four Seasons Hotels and Resorts.

In addition to her professional duties, Ms. Varney is an international past-president for NEWH, Inc., and a founding member of the NEWH Sustainability Committee. She is also a member of U.S. Green Building Council, Sustainable Hospitality Council, Cornell Real Estate Council, and Cornell Hotel Society. Ms. Varney holds an MBA from the George Washington University and a B.S. degree in Hotel Administration from Cornell University.

Rob Kwortnik, Associate Professor of Services Marketing, joined Cornell’s faculty after earning his Ph.D. in Business Administration from Temple University in 2003. He also earned a B.A. in Journalism from Temple and an MBA from California State University, Northridge. Professor Kwortnik’s research focuses on consumer behavior in service contexts, with special attention to service experience management. He has published in the Journal of Marketing Research, Journal of Service Research, The International Journal of Research in Marketing, and the Cornell Hospitality Quarterly, among others. He has been honored eight times as a Teacher of the Year by students at the School of Hotel Administration. Prior to his career in academics, Professor Kwortnik held several professional positions in marketing and was a travel industry consultant. He is a recognized expert on the leisure cruise industry.

Jan A. deRoos is the HVS Professor of Hotel Finance and Real Estate at the Cornell SC Johnson College of Business. He has devoted his career to teaching and research related to hospitality real estate, with a focus on the valuation, financing, development, and control of lodging, timeshare, and restaurant assets.

Professor deRoos has developed two online executive education programs for real estate professionals: one with a broad real estate industry perspective and a second that focuses on lodging. He co-developed a free web-based tool, the Hotel Valuation Software, with Stephen Rushmore of HVS International. His book on hotel management agreements, co-authored with the late James Eyster, is the seminal academic publication on the topic.

Prior to joining Cornell, Professor deRoos worked extensively in the hotel industry as a construction and engineering manager.

Mary MacAusland, CPA, Ph.D., is a senior lecturer at the Nolan School of Hotel Administration in the Cornell SC Johnson College of Business, where she teaches courses in financial and managerial accounting and financial statement analysis. Prior to joining Cornell, Professor MacAusland was actively engaged in both academe and industry, serving in senior positions in several organizations. She was previously on the faculty at the University of New Hampshire and Franklin and Marshall College, and taught for several years at a small community college. Professor MacAusland also worked in the life-care management and development field as a controller and has held numerous positions with the United States Tennis Association (USTA), most recently as vice-chair of the audit committee. She served on the executive boards of USTA Middle States and the Berks County Chapter of the American Red Cross for many years and chaired several special events, raising significant amounts for local charities. Professor MacAusland was also a longtime member of the investment committee for the Berks County Community Foundation, where she helped to establish investment guidelines and monitor performance for $50 million in managed assets and was integral in establishing a permanent fund with the foundation to provide grants for tennis programs for at-risk youth.

Chekitan Dev is an internationally renowned scholar and thought leader on marketing and branding in the hospitality, travel, and tourism industries. As an expert witness, he has testified in deposition, at trial, and at arbitration in numerous hospitality-related matters, both in the United States and internationally, including multiple cases involving hotel owner–brand relationships and the online travel industry.

Professor Dev has consulted on marketing and branding to major corporations. He has more than 40 years of experience analyzing an array of issues involving hotels, travel, and tourism. Professor Dev’s recent research has focused on how branding and rebranding affect both public perception and profitability in the hospitality industry. In particular, he has assessed key drivers of profitability and customer loyalty, including branding, digital marketing, and consumer service. Professor Dev has also evaluated brand portfolio strategy in the context of hotel mergers.

An award-winning author, Professor Dev wrote “Hospitality Branding” (Cornell University Press), as well as over 100 articles in leading academic and practitioner journals, including the Journal of Marketing, the Journal of Marketing Research, and Harvard Business Review. He has coauthored multiple case studies for Harvard Business School and in 2019 received the overall winner award for best case study from the Case Centre at the Cranfield School of Management (UK). The American Marketing Association recognized Professor Dev and his coauthors as finalists for the Best Service Research Paper of the Year Award for their article “Return on Service Amenities” (Journal of Marketing Research, 2017).

Professor Dev is a sought-after commentator on hospitality trends. He has been interviewed numerous times in the mainstream media, and his research has been featured in The Wall Street Journal, The New York Times, The Washington Post, The Economist, and the International Herald Tribune, among others. The Hospitality Sales and Marketing Association International (HSMAI) has selected Professor Dev as one of the “Top 25 Most Extraordinary Minds in Hospitality, Travel and Tourism Sales and Marketing.”

At Cornell’s Nolan School of Hotel Administration, Professor Dev teaches courses on brand and marketing management.

Cathy A. Enz is Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management, Emeritus, at the Nolan School of Hotel Administration in the SC Johnson College of Business at Cornell University.

Professor Enz’s prior administrative roles included serving as the Associate Dean for Academic Affairs, Associate Dean for Industry Research and Affairs, executive director of the Center For Hospitality Research, and School of Hotel Administration management area coordinator. She has published over 100 journal articles and book chapters, as well as five books in the area of strategic management and innovation. Professor Enz’s research has been published in a wide variety of prestigious academic and hospitality journals, such as Administrative Science Quarterly, The Academy of Management Journal, and The Cornell Hospitality Quarterly.

Professor Enz has taught courses in innovation and strategic management and is the recipient of both outstanding teaching and research awards. She developed the Hospitality Change Simulation, a learning tool for the introduction of effective change which is available as an online education program of eCornell. Three strategic management courses are also available through eCornell. In addition, Professor Enz presents numerous executive programs around the world, consults extensively in North America, and serves on the Board of Directors of two privately owned hotel companies.

Prior to her academic activities, Professor Enz held several industry positions, including strategy development analyst in the office of corporate research for a large financial services organization and operations manager responsible for Midwestern United States customer service and logistics in the dietary food service division of a large U.S. healthcare corporation. She received her Ph.D. from the Fisher College of Business at Ohio State University and taught on the faculty of the Kelley School of Business at Indiana University prior to arriving at Cornell in 1990.